Stop worrying about a shrinking IT budget.
IT departments are being asked to do more than ever, often with shrinking budgets.
CAI’s Application Support Outsourcing practice provides clients with a proven approach to managing the challenges of decreasing budgets, talent shortages, and application support risks that stand in the way of innovation.
CAI’s methodologies continue to focus our organization on increasing value by driving down fix and support work.
Our Legacy Application Support offering and accompanying methodology enable IT executives to identify non-strategic work trends, provide real-time comprehensive reports, and implement process-driven methods. These measures result in improved productivity and customer satisfaction, the ability to redeploy knowledge workers to more strategic tasks, and reduced application support costs.
CAI’s application support methodology and tools are continually updated, keeping pace with the evolving ITIL Service Management standards.
These best practice elements are used to continually improve the CAI team’s service performance to our customers. CAI’s methodology and service management tool are designed to provide complete visibility and control for all the facets of support and development tasks so that they can be properly planned, managed and delivered in accordance with the priorities and mutually agreed to SLAs.
Total spend on application support will be decreased.
Resource utilization will improve.
IT’s commitments will be handled on time, on budget.
Visibility will improve credibility and motivate the business to work with IT.
One of our experts can help provide a better understanding of how CAI's Application Support Outsourcing offering can help your organization with its specific challenges. We'd love to talk.Get in touch
Are you already a ServiceNow customer? Learn about CAI's proprietary ServiceNow solution for managing application support.Read more