SUCCESS STORY

Social Services Network Improves Care

CAI helps Delaware create a treatment and referral network to serve citizens.

Challenge

The state of Delaware wanted to improve the way it serves its citizens needing substance abuse and behavioral health care by connecting patients with emergency care and available rehabilitation treatment options close to home. To provide the level of substance abuse and behavioral health care and support services it knew would increase the chances of success, the state needed a treatment and referral network to connect all points of care from referral to treatment.

Solution

The state turned to CAI to help it build the Delaware Treatment and Referral Network (DTRN), a platform that can identify, unify, and track all behavioral health treatment and support resources across the state. The goals were to foster collaboration among mental health, substance abuse and medical providers and improve care.

CAI provided project managers to manage the requirements-gathering, traceability, testing and implementation of a web-based application to host the DTRN. CAI also provided vendor management to ensure all vendor deliverables were met. The CAI team provided strong project, organizational change, and vendor management skills to deliver new provider onboarding and training, as well as daily, weekly, and monthly statistical reporting and analysis.

CAI provides ongoing vendor management, continuous enhancements, and DTRN helpdesk support to more than 100 participating locations. It also facilitates quarterly user group meetings with the 64 participating providers and creates and distributes a quarterly DTRN newsletter.

Benefits

The DTRN leverages a web-based application to connect patients with emergency substance abuse and behavioral health rehabilitation and treatment options close to home. The referral and treatment network identifies three treatment centers closest to the patient’s home and assesses open bed availability for treatment. By transferring the patient and their medical records together in a single process, the DTRN creates a seamless transition from emergency care to treatment.

In the first year of operation, the DTRN made 19,357 behavioral health and substance abuse referrals. Today, it works with 111 participating locations and handles approximately 2,000 referrals a month.

19,357 Referrals made in the first year of operation
2,000 Referrals made a month
111 Participating locations
64 Participating providers

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