Measure. Plan. Do.

Continuously Improve Your Digital Operations

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Continuous Improvement

Discover and seize new opportunities to grow and improve

What are the chances are that your digital operations aren’t as optimized as they could be? There are often many opportunities to streamline and upgrade systems and processes without spending a single cent more. However, many governmental organizations routinely face challenges in balancing the personnel, time, and money to proactively seek out these opportunities and then smoothly implement changes. CAI never stops monitoring and looking for new, better ways to improve the way your digital services are run. We enable you to deliver faster results to those depending on your services, improve security throughout your digital operations, and provide comprehensive support for vendor management, new innovations, and better public engagement. Seamlessly transition to new systems, stay up and running more reliably, and minimize the burdens of keeping your processes up to date.

Success Story

IT Powers Lehigh County's Essential Services

CAI helps local agency innovate and enable remote workers

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A Proven Continuous Improvement Methodology

IT Operations, Security, & Vendor Management Services

CAI provides the people, technology, and expertise to reduce the cost of maintaining existing systems, secure your operations, manage your pool of vendors, and support innovation to support citizen expectations.

Application Managed Services

We work with our clients to rationalize, consolidate, and modernize new and existing systems to reduce the footprint and reduce costs. Our teams deliver the expertise and services you need to build new solutions.

Flexible Contract Staffing

We provide quality staff to support your operations and deliver the skills you need to develop new services.

Government Services

PMO Services

CAI helps support your strategic portfolio management process with experienced public finance professionals.

Managed Services

Get a highly skilled and flexible IT workforce that monitors and maintains security and stability for your systems and applications 24/7. We seamlessly support existing operations and fill any gaps in expertise to help you reduce the costs of delivering citizen services and develop new capabilities.

Service Desk

The service desk is a necessary part of any technology organization. CAI's service desk methodology helps organizations "shift left" or focus on resolving the first call. This can improve first-call resolution to 90%+ and reduce the cost of escalating issues to expensive resources.

Intelligent Automation

Improving your operations is more than a focus. Many of the most common issues and processes can be sourced through automation. Password resets, software access, and more don't need intervention from the service desk.

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Continuously Improve Your Digital Operations

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