Measuring Success at the Service Desk in a New Way

Last year, we published our predictions about what CIOs can expect from their service desks over the next five years. We explored the impact of recent advances in technology on the service desk. Data at the time showed contact numbers were on a downward trend – and we predicted that they would continue to decrease. Almost everyone agrees, fewer contacts per user per year for the service desk is a good sign.

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CAI Earns the Top Score on Disability:IN’s 2021 Disability Equality Index
Technology services firm scores 100 percent for disability-inclusive workplace and Autism employment practices.
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A2W Event: Debunking Employer Perceptions of Autistic Individuals
Join us as our panelists expose the common misconceptions of hiring neurodivergent talent and share the exceptional value they bring to a workplace.
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Latest Insights

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Necessity is the Mother of Prevention

Ransomware has become one of the most pervasive and damaging ways cybercriminals can attack organizations today. We can determine your organization’s actual risk exposure to a ransomware attack.

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Success Story

PA Turnpike Paves the Way to Service and Safety

The Pennsylvania Turnpike Commission operates and maintains a system of 552 miles of roadway within the commonwealth of Pennsylvania. In its early days, the turnpike posted a callbox every mile for its entire length so motorists could alert authorities of accidents or safety issues along the road.

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Success Story

Leading HR Software Maker Takes Care of Business

An American software and SaaS provider wanted to better support its own employees by addressing a backlog of technical debt and enhancements for several of their internal custom .Net applications. CAI initiated the engagement with a well-planned, proven transition during which CAI team members worked with the existing team and followed a structured knowledge-transfer process to document, shadow, and test proficiency in all areas for a full turnover within 45 days.

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Drive Business Innovation

CAI orchestrates innovative solutions, emerging technologies and expert talent to improve the way you do business. We meet you where you are – and help you thrive in the digital age.

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Be Part of Something Great

When you join CAI, you join a company with a purpose. Take the next step in your career and become part of a supportive, high-performing team that helps organizations become their best.

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Make a Real Difference

Our teams make an impact every day – for our clients and for the communities where we live and work. Find out more about CAI's commitment to making a positive impact on the world.

Learn About CAI's Impact

Digital transformation is a journey toward better customer experience and increased efficiency.

It's a journey toward better business insights and increased business value. CAI helps organizations figure out where they need to go and how to get there. We have the talent and capabilities to help you optimize your investments and make the next right move.

Learn more about our orchestrated approach with Application Management Services

Strategy

Making decisions in an uncertain time is challenging. That’s why private and public organizations count on CAI – for independent and objective guidance to solve specific business problems and stay ahead of change. We help organizations tap their true potential by defining their goals, recognizing blind spots, and seizing the right opportunities for growth. Our expert advice and entrepreneurial approach help our customers make the kinds of decisions that achieve measurable gains for the long term.

Strategic Consulting
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Solutions

The digital age is here. Let us help you put strategy into action by leveraging technology, people and processes to solve your business problems, enable savings and spur innovation. CAI’s capabilities in intelligent automation, legacy application support, agile development and IT service management address today’s demands and allow us to orchestrate tailor-made solutions to meet your IT and business goals.

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Support

You need to boost productivity and stay true to your mission – and your budget. CAI helps organizations by finding the right talent for short and long-term projects, managing organizational change, and training professionals with the latest ways of working.

We believe people should be your greatest asset. Our workforce support solutions match qualified experts to your IT and business needs. CAI is proud to claim some of today's leading thinkers in emerging technology and a unique Austism2Work program that creates meaningful career opportunities for people on the autism spectrum.

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Don’t embark on your digital journey alone.

Let CAI help you manage your new and legacy applications, reconcile complex resource issues, consolidate IT to optimize systems, partners and resources and address barriers to innovation.

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